Home services call tracking so every job inquiry is captured
Home services leads call first and book later. LeadCall captures every inbound and missed call from team work phones, syncs them to CRM with the campaign source, and creates follow-up tasks for missed calls — without changing the numbers on your vans, signs, or ads.
Where phone leads go missing
Inquiry calls are answered on crew phones and never logged
Plumbers, electricians, and HVAC technicians take calls on the road. Nothing enters CRM. Office managers have no visibility into which calls were job inquiries and which campaigns drove them.
Campaign source disappears at the point of the call
Google Local Services Ads, Google Search, and social campaigns all drive calls. Once the customer dials a tech or office phone, attribution is lost — making ROI measurement impossible.
Missed calls from booking-ready customers go cold
A homeowner calls to book a service and nobody picks up. No task is created. The customer books a competitor before the team calls back.
CRM activity depends on techs logging calls manually
Field techs are not CRM users. Asking them to log every call after a job means the data never gets entered — or gets entered hours later and incompletely.
Managers cannot see which campaigns drive real job calls
Monthly ad spend goes out, jobs come in, but there is no system connecting the two through phone calls. Marketing decisions are based on cost-per-click, not cost-per-call.
Before and after LeadCall
How LeadCall works
Install on Android work phones
Reps sign in once on the LeadCall Android app. The app runs in the background and needs no configuration beyond initial login.
Assign phones to reps, campaigns, or locations
In Command Center, tag each device with a CRM user, a campaign Lead Source, or a location label. One device can carry multiple assignments.
Calls are captured automatically
Every inbound and missed call is detected on the device as it happens — no forwarding, no number swaps, no changes to the phone setup.
CRM records sync in seconds
Call activities, new leads for unknown callers, and missed-call tasks are pushed into your CRM with campaign attribution and owner mapping intact.
Review attribution and recovery in Command Center
The manager dashboard shows call volume, missed-call recovery, sync health, and per-device attribution. Failed pushes surface in the sync review queue.
Common use cases
Google Local Services Ads call tracking
Assign the Google Local Services Lead Source to the phone that receives those calls. Every call enters CRM with attribution so you can see your cost-per-lead accurately.
Field technician call attribution
Each tech's work phone is tagged to their CRM user. Calls log automatically under their name — so office managers know which tech received which job inquiry.
Missed booking call recovery
When a crew phone misses a call during a job, LeadCall creates a CRM task automatically. Office staff see the callback item and call type before contacting the customer.
Service line call attribution
Assign a dedicated work phone to each service line — plumbing, HVAC, electrical. Calls log with the correct attribution so you can see which service gets the most inquiries per campaign.
After-hours emergency calls
Emergency calls that come in outside hours are detected as missed and create CRM tasks immediately. On-call staff see the task and can call back with the correct campaign context.
What gets created in your CRM
LeadCall pushes structured records directly into your CRM — no spreadsheet exports, no manual entry, no gaps.
Call activity
Logged in CRM against the existing contact or lead with direction, duration, timestamp, and tech or rep as owner.
New Lead
Created for unknown callers — new homeowners requesting service — with the campaign Lead Source and the assigned tech or office rep as owner.
Missed-call Task
Created when a field phone misses a call. Subject, due date, and owner follow your workspace configuration.
Campaign attribution
Preserved as Lead Source on every CRM record at call time. Campaigns can be updated without affecting historical attribution.
Traditional call tracking vs LeadCall
Frequently asked questions
Can LeadCall track calls from field technician phones?
Yes. LeadCall installs on Android work phones used by field techs. Calls are captured automatically — techs do not need to log anything in CRM themselves.
Does LeadCall require number changes on vans or yard signs?
No. LeadCall captures calls on existing numbers. The numbers on your vans, yard signs, website, and ads stay exactly as they are.
Can Google Local Services Ads calls be tracked?
Yes. Assign a Lead Source matching your Google Local Services Ads to the phone that receives those calls. Every call carries the source into CRM automatically.
Can missed calls automatically create CRM follow-up tasks?
Yes. When a field phone misses a call, LeadCall creates a CRM task immediately. The subject, due date, and owner are configured in workspace settings.
Can the office manager see call volume from all field phones?
Yes. Command Center shows call volume, missed calls, and attribution for all devices. Managers can filter by device, campaign, or date range.
Is call forwarding required to capture field calls?
No. LeadCall runs on Android work phones and detects calls on the device. There is no forwarding, no SIM swap, and no changes to how field techs receive calls.
Keep your phones. Capture every lead.
Start attributing phone leads without changing your numbers, adding forwarding, or replacing your phone setup.