Question 1

How are phone numbers protected?

Accepted Answer

Phone numbers are encrypted at rest with AES-256-GCM. Company-scoped HMAC-SHA256 hashes support lookup and deduplication without exposing readable numbers in storage.

Question 2

Which CRM does LeadCall support today?

Accepted Answer

Zoho CRM is live today. LeadCall can create call activities, leads for unknown callers, missed-call tasks, owner mapping, campaign assignment, and sync review workflows. HubSpot, Pipedrive, Salesforce, and more are planned.

Question 3

What is the Command Center?

Accepted Answer

Command Center is the manager map for companies, managers, reps, and devices. It shows active devices, call counts, online/offline indicators, assignments, and device details in one workspace.

Question 4

Do we need to change our phone numbers or use call forwarding?

Accepted Answer

No. Reps keep using the same Android work phones and published numbers. LeadCall captures incoming and missed calls on the device, so you do not need tracking numbers, forwarding, or DNI to get CRM attribution.

Question 5

What happens when a call is missed?

Accepted Answer

LeadCall can create a CRM task for the mapped rep, keep the missed call in the dashboard, and show it in analytics so managers can track recovery instead of relying on memory.

Question 6

What phones does LeadCall work with?

Accepted Answer

LeadCall is built for Android work phones running Android 8.0 or newer. The manager dashboard works from any modern browser. iOS support is on the roadmap.

Question 7

How fast do calls appear in the dashboard and CRM?

Accepted Answer

New call logs stream to the dashboard in real time through WebSocket updates. Most CRM syncs finish within seconds after the call ends; failed or ambiguous rows appear in the sync review queue.

Question 8

What gets created in CRM?

Accepted Answer

Inbound calls become call activities. Unknown numbers can become new leads with the selected lead source and owner. Missed calls can also create follow-up tasks with a configurable subject and due date.

Question 9

Can we attribute calls to Google Ads, Meta, or offline campaigns?

Accepted Answer

Yes. Assign each campaign phone a Lead Source or CRM campaign in the dashboard. LeadCall stores the assignment active at call time, so later configuration changes do not rewrite historical attribution.

Question 10

Does LeadCall record call audio?

Accepted Answer

No. LeadCall is metadata-only. It does not request microphone access and does not collect call audio, recordings, SMS, location, photos, files, or the device address book.

Question 11

Can managers still see full phone numbers?

Accepted Answer

Yes. Authorized manager views, CSV exports, device workflows, and CRM sync can display or use decrypted numbers server-side. The encryption protects the database layer behind the scenes.

Question 12

What if CRM sync fails or matches multiple records?

Accepted Answer

The sync review queue surfaces failed pushes and ambiguous matches. Managers can retry failed rows or choose the correct lead or contact when multiple records match a caller.

Question 13

Can we export call logs or backfill history?

Accepted Answer

Yes. CSV exports and historical CRM backfill are part of the manager workflow, with country detection and date-range reporting available in analytics.

Question 14

How does pricing work?

Accepted Answer

LeadCall is billed per connected phone. Starter covers 1–10 phones. Growth covers 11–49 phones. Scale covers 50+ phones. Every plan includes call capture, CRM sync, missed-call recovery, campaign attribution, Command Center, analytics, and sync review.

Question 15

Do I need a credit card for the trial?

Accepted Answer

Yes. The 14-day trial requires a credit card. Your subscription begins automatically when the trial ends unless you cancel before the trial period closes.

Question 16

What do launch customers receive?

Accepted Answer

Customers who subscribe before December 31, 2026 receive one additional phone at no extra cost on top of their paid plan. Launch customers also receive all future LeadCall platform features included in their subscription.

Question 17

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.

Question 18

Who is LeadCall best for?

Accepted Answer

Clinics, service businesses, agencies, and multi-location teams that run ads to phone numbers and need each call credited to the right campaign, rep, and CRM record.

Frequently asked questions

Know which campaigns generate phone calls.